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FAQs

Do I need an anti-aging skincare product? I’m only 20/30/40.

Anti-Aging skincare isn’t just for when you see signs of aging; it’s for keeping your skin healthy so you don’t see signs of aging. Moisture, Vitamins, Anti-Oxidants – these all keep your skin healthy and happy, so you don’t see signs of aging or irritation and other skin issues. eb5’s products also include gentle AHAs and peptide complexes to promote cell growth and regeneration, and to support collagen and elastin production – both of which are helpful at any age.

Is this the same eb5 I have known for decades?

Absolutely. eb5 has been around since the fifties. Our headquarters used to be located in Portland, but we packed our bags and moved out East to Charlotte, North Carolina, where we take the same care with our product and our customers as we always have. If you ever have questions or concerns, don’t hesitate to reach out!

What is the difference between the Classic Cream and the 5-in-1 Intense Moisture Anti-Aging Cream?

All of the main ingredients are the same as when Pharmacist Heldfond sold this cream out of his drugstore in Portland. The only difference between the two creams is the preservative. We upgraded the preservatives from synthetic parabens to a paraben-free preservative blend. This change has not affected our cream at all, but if you would like to compare for yourself, try each! We guarantee all our products, so if you find our new cream unsatisfactory, send it back for a refund within 60 days of purchase.

What product do you recommend I start with?

Our 3 Step System is a perfect product for any new customer to try. Cleanse your skin with our gentle, soap-free AHA Cleansing Lotion; Tone your skin with our alcohol-free, non-irritating Toner; and treat your skin with the 5-in-1 Intense Moisture Anti-Aging Cream.

What is the shelf life of your products?

Unopened, our products have a shelf life of two years. If the item has been opened, it typically has a shelf life of a year after opening.

In what order should I apply eb5 skincare products?

If you are using multiple products, they should be applied in the following order: Cleanser, Toner, Age-Spot Treatment, Serum, Facial Cream, Eye Treatment

What sets us apart?

Eb5 Skincare products are:

• Gluten Free
• Paraben Free
• Vegan
• Non-GMO
• Cruelty free
• Made in the USA
• Dermatologist and allergy tested
• Made with Vitamin E, which repairs damage and neutralizes free radicals
• Made with Vitamin B, which reduces the signs of aging and uneven skin tones

Does eb5 test on animals?

We love animals! We have never tested on them and never will.

Why are you called eb5? What does eb5 mean?

When eb5 was originally developed, it was used as a base cream for medicinal use. The base cream became so popular, people asked for it alone, without medication. Pharmacist Heldfond improved the formula and added two of the best ingredients for skin: Vitamin E and Vitamin B5, and called it eb5. You’ll find those two simple ingredients in each and every eb5 product.

What payment methods do you accept?

We accept Visa, American Express, Mastercard and Discover.

May I pay with a check or money order?

Yes! Please include your order number on the memo line of your check. Checks should be mailed to:

eb5 Skincare
4444 South Blvd
Charlotte, NC 28209

How can I get in touch with customer care?

We want to make your eb5 experience as positive as possible. Our team is available via chat and email(customercare@eb5.com. We are also available 7 days a week from 8 AM-8PM EST at 1-800-683-2325.

Can I speak to a human?

Yes, we have a team standing by 7 days a week from 8AM- 8PM EST to answer your questions. Simply call 1-800-683-2325. We can’t wait to speak with you.

Do you offer a money back guarantee?

Absolutely. We are so confident you will love eb5 products that we offer a full 60 day money back guarantee on all our products. eb5 cannot guarantee the quality of products sold by non-authorized retailers and from Internet sites not legitimately representing eb5. Purchasing eb5 from internet sites that are not authorized retailers potentially forfeits this money back guarantee. Please include a note with your return order number and reason for return. Mail returns to:

eb5 Returns
4444 South Blvd
Charlotte, NC 28209

Do you ship internationally?

Yes! The only exception is with our Age Spot Formula. This product can only be shipped within the United States due to its pharmaceutical properties.

Do you offer different shipping methods?

We offer free ground shipping on all orders. Additionally we offer expedited shipping (Fedex and Priority) for a fee. You can see estimates at checkout.

How can I earn points?

You can start earning points just by signing up for an account! You’ll earn points for all of your purchases and every time that you write a review.

Do my points expire?

No, your points do not expire.